ASL Interpreting & Real-Time Captioning Services Agreement
For the purpose of this webpage, ASL Interpreters and Real-Time Captioners will be referred to collectively as “Service Providers”.
Requesting a Service Provider
After enrolling in classes each term, students who are D/deaf or Hard of Hearing and need the assistance of a Service Provider must submit a service request through DRC Online. There is a helpful tutorial for how to enter your service request to guide you through the process. Students making these requests should do so at least two weeks before the term begins to allow time for the Disability Resource Center (DRC) to arrange for Service Providers. If the DRC is given less notice, we will do our best to secure Service Providers for your classes but no guarantees can be made.
Using a Service Provider in Class
- The Service Provider will introduce themselves to your instructor on the first day of class and will explain their role.
- The Service Provider will translate the lecture and discussions as accurately as possible. You are responsible for preparing yourself for class so that you will understand the information being presented.
- Do not socialize with the Service Provider during class. (If you are using an Interpreter, remember: the instructor has the right to request the Interpreter to voice all of your comments.)
- If you need to arrange time before or after class to discuss concerns with the Service Provider, make an appointment in advance. You are allowed 30 minutes per week to meet with the Service Provider to enrich the delivery of the service. You may also use some of this time to meet with the instructor accompanied by your Service Provider.
- Discuss concerns regarding communication and captioning services as soon as they come up. This is critical to maintaining a good ongoing relationship with your Service Provider and ensure that your needs are met. If concerns persist, make an appointment with a DRC professional.
Additional Information for Students Using an ASL Interpreter
- The Interpreter will collaborate with you to locate the best position in class to give you the best view of both the Interpreter and the instructor.
- Discuss with the Interpreter your preferred mode of communication or sign language preferences.
- If you are a student who uses a Captioner, the Captioner will try to collaborate with you to locate the best position in class to give you the best view of both the laptop and instructor. If you prefer other arrangements, please inform the DRC.
- If you know you are going to miss a class, you should arrange for an Excused Absence by communicating with the following individuals at least 24 hours in advance (or immediately if you learn of your absence with less than 24 hours notice):
- If you miss one day of classes and do not notify the appropriate parties (see above) at least 24 hours in advance, it will be logged as a “No Show Day”. You are allowed one “No Show Day” per term before any warnings are sent to you.
- Should you accrue two “No Show Days” during a term, the DRC will send you a warning and may put a hold on future term’s DRC registration until you speak with a staff person in the office.
- Should you accrue three “No Show Days” during a term, the DRC may suspend your Interpreting or Captioning services immediately. You will need to make an appointment with a DRC professional before services will be reinstated.
Late to class
It is your responsibility to arrive to all classes on time. Service Providers are held to this same standard. Service Providers will wait 15 - 20 minutes for you to arrive. The wait time is determined by the length of the class. After the designated time, the Service Provider will leave and inform the DRC to record a “No Show Day” for you.
Release of Information Consent
In order to provide timely service and communication, it is helpful for our office to give the service provider your contact information: email address and phone number (if any). The service provider will keep this contact information confidential and will not share it with anyone except their employees for the purpose of communicating and coordinating your interpreting or captioning services.
You will be asked to e-sign this agreement every term when you log in to DRC Online to enter your service requests. On occasion, you may be asked to provide a signed copy of this agreement. If requested, print this page and sign as directed below, then return the signed document to the person who requested the signed copy.