Real-Time Captioning (CART)


Information about your rights and responsibilities can be found on our Captioning Services Agreement information webpage.


Real Time Captioning (CART) allows students who are D/deaf or hard of hearing to read what is being said in class and live-streamed media. We understand that this may be your first time with a student who uses CART services in your classroom. For that reason, we would like you to visit our webpage on how to work with CART captioners in your classes and review the information below.

In-Person Courses

For in-person courses, the captioners will be able to introduce themselves in-person on the first day of class and confirm they have all the information they need. In the first few days of your course:

  • Share your class schedule/ syllabus with the service provider. If there are days that class is cancelled or additional meeting times, communicate these in advance to your students so there is time to also notify service providers.
  • The student will be responsible for arranging service providers for small group work or any needed office hours. However if you know of an additional meeting time the student needs for your course. you are always welcome to communicate the schedule with our office.
  • Add into your course D2L as a guest. This will give continued access to any changing meeting links, and will make it easier for the captioners to reference course material and receive class updates. 

Online/Remote Courses

CART is only required if you plan to use synchronous course content, meaning all students will be participating in live streamed course content. Students who use CART will have Real-Time Captioners who remotely join the live classroom conversations just like they do on campus. The captions streamed directly to the student’s personal computer. Thus, the captions will not be visible to you or the other students over the shared video. To prepare your course:

  • Share your meeting schedule and links with the DRC at If you know your meeting times are different than what is listed in the course description, please let us know.
  • Check your settings in Zoom. There are settings within Zoom that can allow only users with PSU emails into your meeting. While this can be useful, please do not use this setting for this course. The service providers often do not have their own PSU emails to use, and may be locked out of your meeting. Instead, feel free to use a password that can also be shared to service providers. 
  • Say hello to your captioner, and add as a guest in your course D2L.
    • The captioner assigned to your course will reach out via email before the start of your course to introduce themselves, as they will be a largely silent service provider in your class. They will also confirm that you’ve added the contact into your course D2L as a guest. This will give continued access to any changing meeting links, and will make it easier for the captioners to reference course material and receive class updates. If you have any concerns about this, please contact the DRC Access Services Coordinator listed at the end of this page.
  • Keep in mind that the live auto-captioning available in Google Hangouts does NOT meet the same accuracy standard as an Interpreter or Real Time Captioner, and will not meet accommodation needs

Students using CART in their course will also need all audio material to have captions and/or transcripts attached. Navigate to our Accessible Media page for more information!

If you need to request Real-Time Captioning services for a PSU-related meeting or event, please fill out the Request ASL Interpreter or Captioner for Event or Meeting form.

If you have any concerns about the accessibility of your lecture or other audible course aspects, please contact the Access Services Coordinator.

Access Services Coordinator
For Interpreting and Captioning
Phone: 503-725-6504

Check our home page for hours and Virtual Front Desk information.